Awards, Community Involvement & Guest Reviews
Blackstone Mountain Lodge awards & guest reviews
- 2014 Employer of Choice Award
- 2014 Housekeeping Award
- 5 Star Green Key Eco Rating
- TripAdvisor Certificate of Excellence
- Canmore Air Cadets
- Victory Thrift
- The Eagles Nest
- Vic Lewis Band Festival
- 2014 Canmore Winter Carnival
- Rotary Club
- Canmore Legion
This hotel is amazing. We were upgraded (for a small fee) to a two bedroom, two bathroom, full kitchen, laundry area and balcony room. It was such a nice thing for the last night of our trip. The hotel is very clean and the staff friendly. The heated parking structure added to the comfort of our stay. Our balcony overlooked the pool area which is heated and open daily.
We had an all around wonderful stay. Our unit was spacious and elegant. Wonderful beds, cloth robes, lovely toiletries, 3 tvs,
well-equipped kitchen and washer and dryer. Very quiet and a lovely view of the mountains. Enjoyed the outdoor warm pool and hot tub under the stars. Service was excellent and helpful. Was offered a discount next time we stayed. Will definitely return.
“Great Weekend Getaway!”
The staff was warm and friendly and the hotel was amazing. We were upgraded from the standard room we reserved to a one bedroom suite for a small fee. The room had everything we needed in the fully stocked kitchen and it was very clean, spacious and had a great view. We loved the outdoor hot tub after a great day outdoors. The staff made fantastic dinner recommendations and was really helpful. I would highly recommend this hotel!! Loved it!!
Amazing hotel!! Service was outstanding. Staff offered and arranged our dinner reservations and transportation for the evening. The hotel itself was beautiful, incredible views, wonderful amenities and luxurious suites We will definitely return. Highly recommended for couples, families and just a girls weekend away.
“OUTSTANDING ACCOMODATIONS AND SERVICE!”
My Wife and I have the pleasure to stay here Dec 5 and Dec 6 2014. The experience was outstanding! The staff were we very accomodating and friendly. The room was amazing! Clean, BIG and far exceeded our expectations. We will be back again with more family to take advantage of the amazing scenery and wonderful service.
Awesome job to everyone, including the in-room service personnel.
“Great Place to stay in the area”
Washer/dryer, fully equipped (down to the cookie sheets and serving dishes) granite countertops, fridge with ice maker, comfy bed, two tvs with dvd/game players. Couldn't ask for more. We were on
the side of the busy road behind us, but the units are completely soundproof, never heard anyone above or beside us. Nice patio outside each unit.Very accomodating staff. Will definitely be back.
We had a two night stay in the Blackstone in a 1 bedroom suite. It was a beautiful suite with full kitchen, fireplace, comfortable king-sized bed in a separate bedroom, deep bathtub, outdoor hot tubs and pool and fitness room. Such a great experience. Very clean, great service, nice and quiet. I'd go back again!
“Excellent service and Accommodation”
We had booked two night stay in this property through HOTELS.COM When we reached there, to our shock the girls at front desk told us that your booking has been cancelled by hotels.com whereas on my phone's App it still showed confirmed booking. But the girls at the front were really helpful, they were able to accommodate us, though they...
Tej Preet Singh J
Loved this. All the amentities, great staff, had tons of fun, everything you need for a home away from a home. Close to downtown, hot tub and pool available, barbeque, underground parking, cozy, great beds, all make it amazing!
Gorgeously appointed facility with a fully furnished kitchen, living room, dining area, and laundry. Clean rooms, friendly staff, good sound-proofing of walls and windows (it was Victoria weekend and very busy).
“Great relaxing time”
This place was great. Very clean and well kept. We had a suite and the kitchen and living room was great to have! Our view was beautiful and the bunnies in the yard kept me entertained while on the balcony. Would stay again for sure!
“Amazing service and flexibility!!”
We all loved our stay here and will definitely stay again/recommend to friends coming to visit Canmore!
“great view, great service”
I stayed at the blackstone one evening for my birthday. Rooms and the view were great and the service was even better. Anna who checked us in was fast and efficient and Cameron another front desk agent was able to arrange extra amenities with little notice to make the stay was just that little bit better. All the above with a smile and welcoming attitude. Would not hesitate recommending a stay at the blackstone!
My wife and I stayed two nights. It had lovely mountain views. The staff were friendly. In fact, if you hopped on an elevator with a staff member they would just go to the level you wanted instead of going the way they were trying to take. I really enjoyed the free gym. Quite well equipped for a small gym. The room was nice and relaxing. The curtains were able to block the light very well so if you wanted to sleep during the day it would be easy. The town was well located to visit Banff and lots of walking tracks or even a gondola ride. If we come to Canada again we would definitely stay here.
Thanks from the Australian couple.
"Great Customer Service!"
I just completed booking my 3rd visit to Blackstone Mountain Lodge in as many months. The front desk staff are very friendly and helpful and the guest rooms are clean, well maintained and modern. I enjoy the fact that the lodge is located off the main road and tucked back. With only a 15 minute walk to downtown, it's nice to enjoy the fresh outdoor air without having to drive. I will continue to stay at the Blackstone Mountain Lodge in the future!
Once again, nothing but excellence. Fantastic hotel with all of the amenities right at your finger tips. Staff are wonderful and friendly and having a kitchen and large living space is a huge asset. We have found our new go to hotel whenever we are in the Canmore area.
the rooms are clean, big, and has a great cozy feel to it. Kitchen was great to use, hot tub was very relaxing at night too. It was a great get-away to canmore. This hotel is more clean and bang for your buck than the other hotels around the place. It's especially great for couples! I will come back here
Excellent in every way. I was particularly impressed with the friendly, courteous, helpful, and attentive front desk staff both at check in and check out. This place is well managed and it shows. On our check-in day, in the middle of a family ski vacation, my youngest daughter was not feeling well and early in the morning I called hotel to see if an early check in was doable. Front desk staff quickly checked and confirmed a room was available so no problem to check in early. We were able to conveniently split our group so one child got better in Canmore, while others went skiing all day. We were very happy and impressed to see how staff was quick to accommodate our request. We stayed in a well-appointed huge 2-bd suite, very clean, modern, and stocked with everything you would expect in its price range. Heated underground parking was well lit and has ample space to fit the biggest SUVs. They also include a self-serve wash bay to wash your vehicle. Heated pool open late, and hot tub under the stars and falling snow.This place rocks! 5 stars rating is well deserved.
"LOVED Blackstone Mountain Lodge!!!"
My boyfriend and I stayed at the Blackstone Jan 24-26 for our 4 year anniversary. WOW. Upon arriving the staff was so nice, the male working that Friday evening called after 30 minutes to see how the room was and if there was anything we needed. The room? NICEST room I have ever stayed in. The kitchen was gorgeous, the view was well,.. I couldn't have asked for a better view!!! We even had a little goody bag for us waiting in our room for our celebration. I loved the chocolate bear paws YUM! The layout of our one bedroom suite i just adored. I honestly cant express how happy and in love i was with our room, We used the hot tub 3 different times which was very enjoyable.
"Luxury in the Rockies"
Stayed over Christmas. We always love a stay in the mountains, and so close to skiing. Secure heated underground parking, hot tub and BBQ in the common area. The suite was excellent as always. The staff was so friendly and helpful, and they even had a visit from Santa complete with gifts for the kids.
This wasn't our first visit, and will be our choice next time as well, they never cease to amaze.
"Perfect Anniversary Destination"
My wife and I stayed here for our 4th anniversary from Jan 24-26 and absolutely loved our one bedroom suite!!! It was immaculate in every detail including our blue sky mountain view from both the bedroom and the living room. Everything was perfect, the heated parking garage, friendly service, excellent WiFi, the king bed, stylish living room and kitchen, the pool & hot tub. We only cooked our breakfasts because there are a ton of great restaurants in Canmore and Banff is only 15 minutes away. Our only regret was that we had to leave, however we are already planning to go back this summer.
"Great Family Day Trip"
.....Just returned from a family trip to Canmore / Banff. With my brother & family visiting from Toronto we decided to spend a couple days in the mountains. With 7 of us altogether we rented two one-bedroom suites. The rooms were ready for check-in as scheduled and they were able to give us side by side units. They were good sized, nicely decorated units with TVs in both the living area and bedroom.
This hotel was wonderful. Customer service upon arriving was great. Our room was a two bedroom suite, with a full kitchen. Everything was nicely done, we had no issues. the pool was great, hot tub were hot. We highly recommend this.
my friend and I stayed there dec,23-2013 to 25th and whata nice stay, 2 big bedrooms on with a huge ensuiet, very helpful staff and always friendly,
clean crisp sheets full kitchen overlooking two hot tuvbs and a pool.
Front desk staff super friendly, great price!!!!! Very clean very comfy beds, outdoor pool and hot tubs were excellent! Underground parking is great! Great location, we stayed in a deluxe two queen suite and it was great for us and our 9 year old daughter. We will be back!!!! We will recommend it to everyone! Amazing
We stayed in the four bedroom penthouse suite and couldn't have been happier. Andrew and staff were very attentive and responsive. They made sure our stay was top notch; calling for cabs, bringing extra supplies, even helping to track down the last open spot for a relaxation massage at a spa in town. The suite was very comfortable with all the amenities and was perfect for our girls' getaway weekend. What a lovely location; the mountains just outside our window/balcony! I would absolutely recommend Blackstone Mountain Lodge to other travelers / vacationers.
"Luxury Getaway Dream"
I recently stayed at the Blackstone Mountain Lodge for my Stagette weekend. We were absolutely pampered from the moment we walked through the doors. This hotel will rival any of the 5 star resorts in Banff but has the convenience of being closer, with no park pass needed. Lovely accommodations, beautiful surroundings and top-notch service. I would highly recommend.